- Shipping & Returns
Shipping & Returns
Our normal shipping method is standard UPS ground service. (Please be sure to provide a street address as UPS does not deliver to a post office box.)
Please note, time in transit is in ADDITION to the processing time.
Processing time begins upon approval of the proof. It is the time from when you approve the proof to when the item leaves the warehouse.
Shipping time begins when the item leaves the warehouse. It is the time from when the package is picked up by UPS to when the package arrives at your front door.
Once your order is shipped, it generally takes 1 - 5 business days in transit via UPS ground.
In a Rush? You may speed up TRANSIT time by selecting 3 Day Select Delivery, 2nd Day Air Delivery, or Next-Day Air Delivery for an extra charge.
Please note: Shipping charges are determined during the check out process as rates are pulled directly from UPS.
Once the item has shipped, you will receive an e-mail with confirmation of shipment and tracking number. This way you may track the status of your order.
We do accept APO and international orders. APO orders are sent via United States Postal Service. International and Canada orders are shipped via UPS or USPS. **Transit time and costs are determined on an individual basis depending on destination.** We are not responsible for any duties or taxes. If you have any questions or would like to find out more shipping information, simply send us an e-mail with your shipping address. One of our customer service representatives will be able to provide specific information and options regarding transit times and rates.
At Creations By Leslie, we are proud to stand behind our product. We understand that sometimes it can be a little worrisome ordering online. But no need to fret! If for any reason you are not 100% satisfied, just contact us. We will except returns, however, because the invitations are personalized, there is a 50% processing and service fee. We do not refund the shipping charges.