What does the price per card include?
The
price shown is the price PER card which INCLUDES the card, the envelope, the custom printing and
the proof. There are NO set up fees and NO additional charges for the customized
wording.
What is the quality of your card stock and printing?
We guarantee the quality of our product. We use premium 80 pound card stock
and high quality laser printing.
Can
I see a proof before my invitation gets printed?
Yes, an actual invitation with your custom wording is scanned and e-mailed to you for your review. You will receive an e-mail with an attachment to be downloaded. You may review the proof and reply back with either your approval or with any changes that you would like to make. *The price per card includes up to three proofs. If more than three proofs are required for approval, then a 10.00 set up fee may be applied to cover the cost of labor. Nothing is printed until we receive customer approval! So please remember to check your e-mail so that your order can be processed in a timely matter.
(*please note, the e-mail with the proof may get filtered into a junk or bulk mail folder. If you do not see your proof in your regular mail folder, you may want to check your other folders. If you still do not receive the proof for reason of blocking or filtering, please contact us so that we may send the proof to you in a different format)
The proof is e-mailed to you before the end of the following business day of placing your order.
Once your approval is received, we strive to have your order printed and shipped within one to three business days. (pending stock status and customer volume)
There is NO
charge for the proof - it just assures accuracy!
How
long does it take to receive my order?
Once you place your order, a proof is e-mailed to you the following business day.
Once the proof is approved, we strive to have your order printed and shipped out to you within one to three business days. (pending stock status and customer volume)
However, if there are any delays due to an item not in stock or due to heavy customer volume, we will notify you.
Once the order has been shipped, you must calculate the time in transit on top of the processing time.
Time in transit
via UPS ground is 1-5 business days. However, you may always upgrade to
3-Day Select, 2nd Day Air, or Next Day Air.
Is
there a minimum quantity required for ordering?
The minimum quantity required to order can vary depending on the maufacturer of the invitation you have selected.
How
many lines can I have imprinted?
There are
no set amounts of lines or words that you can put on an invitation. Just
let us know what you would like to say on the invitation, and we will
scale it to fit. If you need a lot of information to appear on the invitation,
choose a card that has more printing space available. **If you run out of lines on the order form, you may indicate the extra verbage in the comment/special instructions box which appears when you check out; or you may simply send us an e-mail with your order number.
Can
you assemble the cards for me?
Some cards do
require assembly. Assembly
is easy, it just takes a little bit of time. The fist one is done for you as an example.
Can
you imprint the return address on the envelope?
Yes, the
return address can be imprinted on the envelope for an additional fee.
The address is imprinted on the back flap of the envelope in the same type
style that is used for the invitation.
What
is your return policy?
At Creations by Leslie, we are proud to stand behind our product. We understand
that sometimes it can be a little worrisome ordering online. But no need
to fret! If for any reason you are not 100% satisfied, just contact us.
We will except returns, however, there is a 50% processing and service fee and we do not refund the shipping charges.
And what
to do if you find an error on your order? No
problem! We will reprint your order as quickly as possible!
If the error
is the fault of our staff, we will reprint your order at no charge.
If the error
is the fault of the customer, we will reprint your order for 35% off the
regular price.
If the customer
receives and approves a proof and an error is still found, regardless of text entered, the customer is responsible for the error since the proof has been approved. What
is your cancellation policy?
You may cancel an order at any time before the proof is approved. However, once we receive approval of the proof, the order will begin processing and we are unable to cancel the order for you.
If you receive a proof via e-mail and wish to cancel the order, you may do so, however; a $10.00 set up fee and/or re-stocking fee will be incurred.
Do
you charge sales tax?
Sales tax
is applicable to New York residents only. The percentage rate is 8.875%.
May
I place an order over the phone?
We do recommend
ordering online to insure accuracy. Placing orders via our web site is the preferred method. You will receive e-mail confirmations and shipment notifications as well as a virtual proof.
Do
any of the cards require extra postage?
Some cards
do require additional postage. Additional postage is needed for square shaped cards or cards which are embellished. To avoid postal delays, we recommend that you take a completely
assembled card to your post office to determine proper postage.
What forms of payment do you accept?
We accept American Express, Visa, Mastercard, Discover and Diners. The charge amount will be authorized at the time of placing the order, however, the card will not be charged until the order has been processed and shipped.
Questions
or Comments?
E-mail: info@creationsbyleslie.com
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