What does the price per card include?
The
price shown is the price PER card which INCLUDES the card, the envelope, the custom printing and
the proof. There are NO set up fees and NO additional charges for the customized
printing.
What is the quality of your card stock and printing?
We guarantee the quality of our product. We use premium card stock
and high quality laser and digital printing.
Can
I see a proof before my invitation gets printed?
Yes, an invitation imprinted with your custom wording is e-mailed to you for your review. You will receive an e-mail with an attachment of your proof. You may review the proof and reply back with either your approval or with any revisions that you would like to make. If revisions need to be made, you may request to have a revised proof e-mailed to your for your final review. (Please note, an extra charge may be incurred for revised proofs.) And remember, nothing is printed until we receive customer approval! So please remember to check your e-mail so that your order can be processed in a timely matter.
(*please note, the e-mail with the proof may get filtered into a junk or bulk mail folder. If you do not see the proof in your regular mail folder, you may want to check your other folders. If you are still unable to find the proof for reason of blocking or filtering, please contact us so that we may send the proof to you in a different format)
There is NO
charge for the proof - it just assures accuracy!
How
long does it take to receive my order?
Once you place your order, a proof is e-mailed to you within one to three business days.
Once the proof is approved, the processing time begins. We strive to have your order printed and shipped out to you within one to three business days. (pending stock status, customer volume and selected manufacturer)
However, if there are any delays due to an item not in stock or due to heavy customer volume, we will notify you.
Once the order has been shipped, you must calculate the time in transit in addition to the processing time.
Processing time is the amount of time it takes for the order to leave our warehouse.
Transit time is the time it takes for the package to be shipped from our warehouse to your front door.
Shipping Policies and Costs:
Our normal shipping method is standard UPS ground service. (Please be sure to provide a street address because UPS does not deliver to a post office
box.)
Please note, time in transit is in ADDITION to the processing
time.
Processing time begins upon approval of the proof. It is the time from when you approve the proof to when the item leaves the warehouse.
Shipping time begins when the item leaves the warehouse. It is the time from when the package is picked up by UPS to when the package arrives at your front door.
Once your order is shipped, it generally takes 1 - 5 business
days in transit via UPS ground.
In a Rush? You may speed up TRANSIT time by selecting 3 Day
Select Delivery, 2nd Day Air Delivery, or Next-Day Air Delivery for an extra
charge.
*Shipping charges are determined during the check out process as rates are pulled directly from UPS. Once the item has shipped, you will receive an e-mail with confirmation of shipment and tracking number. This way you may track the status of your order. We do accept APO and international orders. APO orders are sent via United States Postal Service. International and Canada orders are shipped via UPS or USPS. **Transit time and costs are determined on an individual basis depending on destination.** We are not responsible for any duties or taxes. If you have any questions or would like to find out more shipping information, simply send us an e-mail with your shipping address. One of our customer service representatives will be more than happy to further assist you.
Is
there a minimum quantity required for ordering?
The minimum quantity required for ordering can vary depending on the manufacturer of the invitation you have selected.
How
many lines can I have imprinted?
There are
no set amounts of lines or words that you can put on an invitation. Just
let us know what you would like to say on the invitation, and we will
scale it to fit. If you need a lot of information to appear on the invitation,
choose a card that has more printing space available.
Can
you assemble the cards for me?
Some cards do
require assembly. Assembly
is easy, it just takes a little bit of time. The fist one is done for you as an example.
Can
you imprint the return address on the envelope?
Yes, the
return address can be imprinted on the envelope for an additional fee.
The address is imprinted on the back flap of the envelope in the same type
style that is used for the invitation.
What
is your return policy?
At Creations By Leslie, we are proud to stand behind our product. We understand
that sometimes it can be a little worrisome ordering online. But no need
to fret! If for any reason you are not 100% satisfied, just contact us.
We will except returns, however, there is a 50% processing and service fee and we do not refund the shipping charges.
And what
to do if you find an error on your order? No
problem! We will reprint your order as quickly as possible!
If the error
is the fault of our staff, we will reprint your order at no charge.
If the error
is the fault of the customer, we will reprint your order for 35% off the
regular price.
If the customer
approves the proof and an error is still found, regardless of text entered, the customer is responsible for the error since the proof has been approved.
What
is your cancellation policy?
You may cancel an order at any time before the proof is approved. However, once we receive approval of the proof, the order will begin processing and we are unable to cancel the order for you.
If you have already received a proof via e-mail and wish to cancel the order, you may do so, however; a $10.00 set up fee and/or re-stocking fee may be incurred.
Do
you charge sales tax?
Sales tax
is applicable to New York residents only. The percentage rate is 8.875%.
May
I place an order over the phone?
We do recommend
ordering online to insure accuracy. Placing orders via our web site is the preferred method. You will receive e-mail confirmations and shipment notifications as well as a virtual proof.
Do
any of the cards require extra postage?
Some cards
do require additional postage. Additional postage is needed for square shaped cards or cards which are embellished. To avoid postal delays, we recommend that you take a completely
assembled card to your local post office to determine proper postage.
What forms of payment do you accept?
We accept American Express, Visa, Mastercard, Discover and Pay Pal. The charge amount will be authorized at the time of placing the order, however, the card will not be charged until the order has been processed and shipped.
Questions
or Comments?
E-mail: info@creationsbyleslie.com
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